Exchanges & Returns

Our standard return policy states that if at any time within 90 days of receipt, you are not satisfied; you may return your unused product for an exchange or refund of the purchase price. Just fill out the returns form on the back of your invoice or download the form online, and include it with your return. Please keep in mind: We do not accept returns for sale, clearance, closeout or special order items. Unless it was our mistake, we do not refund your original shipping or return shipping charges. Without proper documentation (i.e. return form, invoice) your return may be delayed. Our simple four-step return process is listed below. Please contact Customer Care if you have any additional questions.

How do I return an item?

Return Process:

1. Fill out the returns form on the back of your original packing slip. If you do not have your original packing slip, simply fill out and print the returns form below and include it with your return. To receive credit, you must mail this form with your return. If you do not have the packing slip and cannot print the form below, you can simply attach a note to your order indicating your name, the order and the items you are returning, including the reason so that we can properly process the return.
2. Re-pack the product in its original packaging. Make sure to include all pieces of the product including instruction manuals and warranty information. If you still have the original shipping box your order came in, please place the product in that box.
*** Please be sure that your packing slip/returns form is inside the package. Your return may take longer to be processed if the returns form is missing from the package.
3. For a mailing label, peel off the self-adhesive label provided on your original packing slip, or simply address the package as follows:
American Profile Returns
301 Sonoco Dr.
Louisiana, MO 63353
4. For your protection, we recommend that you ship your return back to us via UPS, FedEx or US Postal Service with insured service. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily through that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments.

Note that it can take up to 6 weeks to complete the processing of your return (i.e., you send us the package, we credit you for your return, your credit card company reflects your credit, etc.). In the case of returns sent from APO/FPO addresses, the military and US Postal Service handles delivery, so we are unable to estimate the shipping time back to us. Usually these returns take a little longer than normal, so please be patient. We do not reimburse shipping expenses for items returned via Overnight or other expedited method.

Can I exchange an item?

We accept exchanges of items for a different size, model, or color and exchanges for items different than originally purchased. If you place an exchange request, we will process a return for the item you originally purchased and then place an order for the new item.

How do I return or exchange an item that was a gift?

If you received an item as a gift and wish to return it, the purchase price will be credited to the person who paid for the gift. If you wish to exchange an item that was a gift, we will process a return for the original item and place an order for the new item.

I lost my packing slip. What information do you need for my return?

If you do not have the packing slip and cannot print the returns form shown below, you can simply attach a note to your order indicating your name, the order and the items you are returning, including the reason so that we can properly process the return. Your return may take longer to be processed if the returns form is missing from the package.

What do I do if the wrong items have been shipped to me?

If the wrong items have been shipped to you, please contact Customer Care for further assistance.

Who do I contact to ask questions about my return?

If you have any questions about your return, please contact Customer Care for assistance. If your question is related to tracking of your return, you will need to contact the carrier that shipped your return.

American Profile Return Form

The return form is in the Portable Document Format (PDF). To view the file you will need the Adobe® Acrobat® Reader which is available for free from the Adobe web site.

View the Return Form